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Customer Service: 334-720-0700

Report Outage (Call or Text): 833-762-0731

Attention:

PUBLIC NOTICE – Herbicide Treatment of Vegetation

PUBLIC NOTICE

The Utilities Board of Tuskegee will begin herbicide treatment of vegetation along utility rights-of-way on or around October 1, 2026. Treatment will continue until the first frost, weather permitting.

ChemPro, the contractor selected by UBT, will perform the herbicide treatment. This work is necessary to control unwanted vegetation, maintain access to utility facilities, and help provide safe and reliable service to our customers.

Residents are asked to use caution around crews and treatment areas.

For questions or concerns, please contact:

Chris Thompson
Engineering Manager
Utilities Board of Tuskegee
(334) 720-0700

We appreciate the public’s patience and cooperation while this work is being completed.

Attention:

New Privacy Notice!

The Utilities Board of the City of Tuskegee (UBT) is committed to protecting the privacy, confidentiality, and security of our customers’ personal information. This Privacy Notice satisfies the requirements of NIST SP 800-53 Rev. 5 Control PT-5 (Privacy Notice) and aligns with the core principles of the NIST Privacy Framework (Communicate Function). It informs you of our legal authority, the types of information we collect, how we process and protect that data, organizational accountability measures, and your rights regarding your personal information.

1. Legal Authority for Collection

UBT collects and processes your personal information under the statutory authority granted to municipal utility boards by the Code of Alabama (1975), Title 11, Chapter 50, as well as relevant local ordinances and operational mandates. This collection is limited strictly to the information necessary to fulfill our public service mission and deliver essential utility operations.

Information We Collect (Data Mapping & Minimization)

When you register for utility services, you complete a formal application for service. In accordance with the NIST principle of data minimization, UBT collects only the specific attributes required to establish, verify, and manage your account:

Account and Contact Identifiers: Customer name (or company name), service address, billing address, telephone number, and email address.
Government-Issued Identifiers: Driver’s License information, Social Security Number (SSN), or Federal Employer Identification Number (FEIN/Federal ID). These are collected solely for robust identity verification, credit screening, fraud prevention, and account accountability.
Service and Consumption Data: Meter readings, utility usage history (water, electricity, gas, or sewer), and account transactional history.

STRICT PAYMENT CARD DATA EXCLUSION

To dramatically reduce systemic privacy risk and maximize information security, UBT does not retain credit card numbers, expiration dates, or CVV/CVC numbers of customers.

Zero Retainable Records: We do not write cardholder information down in any retainable way or store cardholder data within our digital systems.
Point-of-Sale Handling: At the point of physical payment, a customer’s payment card is swiped directly into the secure payment processor and immediately returned to the customer. No card data footprint is left behind on UBT infrastructure.

3. Purpose of Processing

Your data is processed to ensure system predictability, manageability, and operational integrity. Specifically, UBT utilizes your personal information to:

Verify customer identity and authorize the establishment of utility service.
Bill, process payments, and manage your utility account(s).
Accurately measure and monitor utility resource consumption.
Deliver critical service announcements, balance notifications, and emergency alerts.

4. How We Protect Your Data & Fiscal Safeguards

To safeguard the confidentiality, integrity, and availability of customer information, UBT implements an information security and operational risk program mapped to NIST SP 800-53 security controls. Our defensive measures include:

Physical Safeguards (Lock & Key): Hardcopy service applications and files containing sensitive customer identifiers (such as Driver’s Licenses, SSNs, or Federal IDs)
are maintained under strict physical lock and key access control. Only authorized UBT personnel are granted access to these secured filing systems.
Personnel Accountability & Bonding: In accordance with professional utility management and risk oversight principles, all officers and employees of UBT who handle money or who exercise authority over the property of the company are bonded by a surety authorized to conduct business in the State of Alabama.
Access Control: Restricting administrative access to digital customer account data to authorized personnel who require it to perform their official utility duties.
Secure Point-of-Sale Execution: Utilizing isolated payment terminal routing so that credit card data is processed directly by certified third-party clearinghouses without interacting with or residing on local storage.
Network Monitoring: Utilizing active firewalls and perimeter monitoring systems to prevent, detect, and mitigate unauthorized system access attempts.

5. Sharing and Disclosure

UBT treats customer personal information as strictly confidential. We do not sell, rent, or lease customer data. Personal information is shared only under the following limited circumstances:

Authorized Third-Party Service Providers: Secure entities operating under strict contractual privacy obligations on behalf of UBT (such as third-party mail houses for statement printing or authorized engineering consultants).{‘ ‘}
Legal and Regulatory Compliance: When compelled by law, valid legal process, subpoena, or mandatory state/federal regulatory enforcement actions.

6. Retention and Disposal

In alignment with the NIST principle of data lifecycle management, UBT enforces a clear data retention timeline:

Active Status: Account application files and personal details are maintained under lock and key for the entire duration of your stay as an active UBT customer.
Post-Service Retention: Once a customer leaves our service area and closes their account, UBT retains their records for a mandatory five (5) year period to fulfill administrative, tax, and auditing requirements.
Secure Destruction: Upon reaching the conclusion of the 5-year post-service retention threshold, all physical and digital records containing personal information are permanently destroyed using secure shredding and data sanitization methods compliant with NIST SP 800-88 guidelines.

7. Customer Choices, Rights, and Redress

UBT provides accessible mechanisms for you to verify and maintain control over your utility account data:

Access and Correction: You have the right to review the contact or billing info we hold for your account and request immediate corrections to inaccuracies.
Alternative Transaction Methods: For customers who prefer not to utilize digital interactions, UBT fully supports physical, in-person account service and payments at our administrative office.

8. Contact Information and Redress

If you have questions regarding this Privacy Notice, wish to update your account records, or need to submit a formal privacy concern, please contact our administrative team directly:

The Utilities Board of the City of Tuskegee Physical Address:
204 W Lee St., Tuskegee, AL 36083 Telephone Number:
334-720-0700 Email Address: aabdullah@yourubt.com

Affordable and Innovative Utility Services

Jul•2024

Affordable and Innovative Utility Services

UBT Leading the Way in Affordable and Innovative Utility Services

Tuskegee, Alabama – (July 5, 2024) – As Alabama’s temperatures climb this summer, so do
residents’ power bills. However, customers of the Utilities Board of Tuskegee (UBT) are
enjoying significantly lower rates compared to those served by Alabama Power, despite the
added challenges and costs of providing quality services in a rural area.

In response to recent reports highlighting the high costs faced by Alabama Power customers,
UBT is proud to reaffirm its commitment to affordability and quality service. According to the
most recent study conducted by the U.S. Energy Information Administration, Alabama homes
use around just under 14,000 kWh of electricity each year. That’s around 1,100 kWh each month
on average. With a monthly base charge of $14.50, the average Alabama Power user in Mobile,
Birmingham, Montgomery, and Tuscaloosa pays around $180 each month for their bill. UBT
customers are charged only $149.72 for the same usage. This considerable savings is a testament
to UBT’s dedication to serving its community efficiently and effectively.

UBT’s current rate structure includes a customer charge of $15, a rate of $0.102470 per kWh,
and a fuel (power cost adjustment) charge of $0.02 per kWh. These rates are among the lowest in
the state, making UBT a more affordable option for residents.

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