For the first time since 2012, UBT will implement a rate adjustment for all residential customers effective November 1, 2025. This change will help ensure we continue to deliver the safe, reliable, and affordable utilities that the Tuskegee and Macon County communities depend on.
NEW
Rate Increases effective November 1st
For the first time since 2012, UBT will implement a rate adjustment for all residential customers effective November 1, 2025. This change will help ensure we continue to deliver the safe, reliable, and affordable utilities that the Tuskegee and Macon County communities depend on.
Residential Customers
- Electric Service: The current base charge is $15 per month.With a $3 increase, the new base charge will be $18 per month, regardless of usage.
- Water Service: The current base charge is $18.81 per month. With a $3 increase, the new base charge will be $21.81 per month.
- Sewer Service: The current base charge is $33.72 per month. With a $3 increase, the new base charge will be $36.72 per month.
Commercial/Industrial Customers Customers
Effective January 1, 2026, UBT’s power cost adjustment will align with wholesale supplier Energy Southeast’s base Energy Cost Adjustment of $0.031560/kWh
Rules for Drive-Thru and Cashier’s Window: Effective July 1, 2015
Procedures for Utilities Drive-Thur
- Must have current month bill statement (No Exception)
- Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
- Account numbers must be on all checks and money orders
- Two transactions only in drive thru
- No cellphones (End all conversations before approaching window)
- No loud music ( All transactions need to be heard loud & clear)
- No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
- No wrapped coins accepted at drive-thru window or in carrier
- No loose change over $1.00 amount at window or in carrier
- Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection
Procedures for Utilities Cashiers’ windows inside
- Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
- No cellphones (End all conversations before approaching window)
- No wrapped coins accepted at window
- No payment arrangements made or bill printout/account history at window (See Customer Service)
- Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection
Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700 / 101 Fonville Street.
Bills are due on the Fifteenth (15th) day of each Month
Attention UBT Customers: Bills are due on the fifteenth (15th) day of each month. If the fifteenth falls on a Saturday, Sunday, or Board-recognized holiday, the due date will be extended to the next business day. Payments not received by the twentieth (20th) day of the month will be considered delinquent, and accounts may be subject to service discontinuance along with additional fees and charges. For any questions regarding your bill or service, please contact Customer Service at (334) 720-0731.
Bill Payment Policy
- Bills are due on the 15th of each month.
- If the 15th falls on a Saturday, Sunday, or Board-recognized holiday, the due date will be extended to the next business day.
- Payments not received by the 20th of the month will be considered delinquent.
- Delinquent accounts are subject to service discontinuance and additional fees.
- For questions about your bill or service, please contact Customer Service at (334) 720-0731.