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ATTENTION: Freeze Warning – Please leave faucets running each night this week to prevent pipes from freezing and bursting.

Customer Service:  334-7200-0731

Report Outage:  334-720-0700

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ATTENTION: Freeze Warning – Please leave faucets running each night this week to prevent pipes from freezing and bursting.

Please leave faucets running each night this week to prevent pipes from freezing and bursting.

NEW

A Note About UnitedHealthcare UCard Payments

Many of our customers have received UCards from UnitedHealthcare, which is the new Medicare member ID card and gives access for many more benefits. On UnitedHealthcare's website, one benefit listed for the UCard is to have the ability to pay eligible utilities. We have contacted United Healthcare for instructions on how you can use this benefit.

The UnitedHealthcare UCard cannot be used in the following ways:
  • Cannot be swiped or entered in the office
  • Cannot be used in our phone payment system or online payment program

To gain access to your United Healthcare benefit of paying utilities, you must register for the UCard Hub website or mobile app:

Payments made for utilities using your UCard benefits may take several business days to be received by UBT. Please allow up to 2 weeks for us to receive a payment made using UCard benefits.

For more instruction and information on your United Healthcare UCard benefits, we encourage you to contact them directly at 1-800-607-2877.UBT’s Customer Service Reps are unable to use the UCard to process a payment for your utility account in the office, by phone, or on our website.

Increase in Power Cost Adjustment

During the month of December 2022, the country experienced a deep freeze during which, temperatures in Alabama plummeted well below freezing for several consecutive days. For instance, for 7 nights straight, we had temperatures that ranged between 12 and 27 degrees, and we had 12 nights where temperatures were at or below freezing.

As a result of these extreme weather conditions, we were informed by our wholesale power supplier that natural gas prices spiked and they were passing this increase on to UBT. As a result, the UBT Board held an emergency meeting on January 17th and voted to increase our power cost adjustment by $0.18055 cents per kWh to cover this increase in our wholesale power cost. Our wholesale power cost will remain elevated through the remainder of this fiscal year, which ends September 30, 2023.

Rules for Drive-Thru and Cashier’s Window: Effective July 1, 2015

Procedures for Utilities Drive-Thur
  • Must have current month bill statement (No Exception)
  • Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
  • Account numbers must be on all checks and money orders
  • Two transactions only in drive thru
  • No cellphones (End all conversations before approaching window)
  • No loud music ( All transactions need to be heard loud & clear)
  • No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
  • No wrapped coins accepted at drive-thru window or in carrier
  • No loose change over $1.00 amount at window or in carrier
  • Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection
Procedures for Utilities Cashiers’ windows inside
  • Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
  • No cellphones (End all conversations before approaching window)
  • No wrapped coins accepted at window
  • No payment arrangements made or bill printout/account history at window (See Customer Service)
  • Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700 / 101 Fonville Street.