Many of our customers have received UCards from UnitedHealthcare, which is the new Medicare member ID card and gives access for many more benefits. On UnitedHealthcare's website, one benefit listed for the UCard is to have the ability to pay eligible utilities. We have contacted United Healthcare for instructions on how you can use this benefit.

The UnitedHealthcare UCard cannot be used in the following ways:

• Cannot be swiped or entered in the office
• Cannot be used in our phone payment system or online payment program

To gain access to your United Healthcare benefit of paying utilities, you must register for the UCard Hub website or mobile app:

• Registering your UCard- information for: website: https://www.uhc.com/member-resources/health-care-tools/unitedhealthcare-app
• Registering your UCard- information for mobile app: https://www.uhc.com/member-resources/health-caretools/unitedhealthcare-app
• Customers have successfully registered their UCard and submitted payments to other Utilities using Healthy Benefits+ here: Healthy Benefits Plus | Easy Access to Health Benefits Chttps://www.healthybenefitsplus.com)

Payments made for utilities using your UCard benefits may take several business days to be received by UBT. Please allow up to 2 weeks for us to receive a payment made using UCard benefits.

For more instruction and information on your United Healthcare UCard benefits, we encourage you to contact them directly at 1-800-607-2877.UBT’s Customer Service Reps are unable to use the UCard to process a payment for your utility account in the office, by phone, or on our website.

Procedures for Utilities Drive-Thur

• Must have current month bill statement (No Exception)
• Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
• Account numbers must be on all checks and money orders
• Two transactions only in drive thru
• No cellphones (End all conversations before approaching window)
• No loud music ( All transactions need to be heard loud & clear)
• No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
• No wrapped coins accepted at drive-thru window or in carrier
• No loose change over $1.00 amount at window or in carrier
• Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Procedures for Utilities Cashiers’ windows inside

• Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
• No cellphones (End all conversations before approaching window)
• No wrapped coins accepted at window
• No payment arrangements made or bill printout/account history at window (See Customer Service)
• Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700 / 101 Fonville Street.

Attention UBT Customers: Bills are due on the fifteenth (15th) day of each month. If the fifteenth falls on a Saturday, Sunday, or Board-recognized holiday, the due date will be extended to the next business day. Payments not received by the twentieth (20th) day of the month will be considered delinquent, and accounts may be subject to service discontinuance along with additional fees and charges. For any questions regarding your bill or service, please contact Customer Service at (334) 720-0731.

Bill Payment Policy

1. Bills are due on the 15th of each month.
2. If the 15th falls on a Saturday, Sunday, or Board-recognized holiday, the due date will be extended to the next business day.
3. Payments not received by the 20th of the month will be considered delinquent.
4. Delinquent accounts are subject to service discontinuance and additional fees.
5. For questions about your bill or service, please contact Customer Service at (334) 720-0731.