Customer Service:  334-720-0700

Report Outage (Call or Text): 833-762-0731

Attention:

PUBLIC NOTICE – Herbicide Treatment of Vegetation 

PUBLIC NOTICE

The Utilities Board of Tuskegee will begin herbicide treatment of vegetation along utility rights-of-way on or around October 1, 2026. Treatment will continue until the first frost, weather permitting.

ChemPro, the contractor selected by UBT, will perform the herbicide treatment. This work is necessary to control unwanted vegetation, maintain access to utility facilities, and help provide safe and reliable service to our customers.

Residents are asked to use caution around crews and treatment areas.

For questions or concerns, please contact:

Chris Thompson
Engineering Manager
Utilities Board of Tuskegee
(334) 720-0700

We appreciate the public’s patience and cooperation while this work is being completed.

Attention:

New Privacy Notice!

The Utilities Board of the City of Tuskegee (UBT) is committed to protecting the privacy, confidentiality, and security of our customers’ personal information. This Privacy Notice satisfies the requirements of NIST SP 800-53 Rev. 5 Control PT-5 (Privacy Notice) and aligns with the core principles of the NIST Privacy Framework (Communicate Function). It informs you of our legal authority, the types of information we collect, how we process and protect that data, organizational accountability measures, and your rights regarding your personal information.

1. Legal Authority for Collection

UBT collects and processes your personal information under the statutory authority granted to municipal utility boards by the Code of Alabama (1975), Title 11, Chapter 50, as well as relevant local ordinances and operational mandates. This collection is limited strictly to the information necessary to fulfill our public service mission and deliver essential utility operations.

Information We Collect (Data Mapping & Minimization)

When you register for utility services, you complete a formal application for service. In accordance with the NIST principle of data minimization, UBT collects only the specific attributes required to establish, verify, and manage your account:

  • Account and Contact Identifiers: Customer name (or company name), service address, billing address, telephone number, and email address.
  • Government-Issued Identifiers: Driver’s License information, Social Security Number (SSN), or Federal Employer Identification Number (FEIN/Federal ID). These are collected solely for robust identity verification, credit screening, fraud prevention, and account accountability.
  • Service and Consumption Data: Meter readings, utility usage history (water, electricity, gas, or sewer), and account transactional history.
STRICT PAYMENT CARD DATA EXCLUSION

To dramatically reduce systemic privacy risk and maximize information security, UBT does not retain credit card numbers, expiration dates, or CVV/CVC numbers of customers.

  • Zero Retainable Records: We do not write cardholder information down in any retainable way or store cardholder data within our digital systems.
  • Point-of-Sale Handling: At the point of physical payment, a customer’s payment card is swiped directly into the secure payment processor and immediately returned to the customer. No card data footprint is left behind on UBT infrastructure.

3. Purpose of Processing

Your data is processed to ensure system predictability, manageability, and operational integrity. Specifically, UBT utilizes your personal information to:

  • Verify customer identity and authorize the establishment of utility service.
  • Bill, process payments, and manage your utility account(s).
  • Accurately measure and monitor utility resource consumption.
  • Deliver critical service announcements, balance notifications, and emergency alerts.

4. How We Protect Your Data & Fiscal Safeguards

To safeguard the confidentiality, integrity, and availability of customer information, UBT implements an information security and operational risk program mapped to NIST SP 800-53 security controls. Our defensive measures include:

  • Physical Safeguards (Lock & Key): Hardcopy service applications and files containing sensitive customer identifiers (such as Driver’s Licenses, SSNs, or Federal IDs)
    are maintained under strict physical lock and key access control. Only authorized UBT personnel are granted access to these secured filing systems.
  • Personnel Accountability & Bonding: In accordance with professional utility management and risk oversight principles, all officers and employees of UBT who handle money or who exercise authority over the property of the company are bonded by a surety authorized to conduct business in the State of Alabama.
  • Access Control: Restricting administrative access to digital customer account data to authorized personnel who require it to perform their official utility duties.
  • Secure Point-of-Sale Execution: Utilizing isolated payment terminal routing so that credit card data is processed directly by certified third-party clearinghouses without interacting with or residing on local storage.
  • Network Monitoring: Utilizing active firewalls and perimeter monitoring systems to prevent, detect, and mitigate unauthorized system access attempts.

5. Sharing and Disclosure

UBT treats customer personal information as strictly confidential. We do not sell, rent, or lease customer data. Personal information is shared only under the following limited circumstances:

  • Authorized Third-Party Service Providers: Secure entities operating under strict contractual privacy obligations on behalf of UBT (such as third-party mail houses for statement printing or authorized engineering consultants).{‘ ‘}
  • Legal and Regulatory Compliance: When compelled by law, valid legal process, subpoena, or mandatory state/federal regulatory enforcement actions.

6. Retention and Disposal

In alignment with the NIST principle of data lifecycle management, UBT enforces a clear data retention timeline:

  • Active Status: Account application files and personal details are maintained under lock and key for the entire duration of your stay as an active UBT customer.
  • Post-Service Retention: Once a customer leaves our service area and closes their account, UBT retains their records for a mandatory five (5) year period to fulfill administrative, tax, and auditing requirements.
  • Secure Destruction: Upon reaching the conclusion of the 5-year post-service retention threshold, all physical and digital records containing personal information are permanently destroyed using secure shredding and data sanitization methods compliant with NIST SP 800-88 guidelines.

7. Customer Choices, Rights, and Redress

UBT provides accessible mechanisms for you to verify and maintain control over your utility account data:

  • Access and Correction: You have the right to review the contact or billing info we hold for your account and request immediate corrections to inaccuracies.
  • Alternative Transaction Methods: For customers who prefer not to utilize digital interactions, UBT fully supports physical, in-person account service and payments at our administrative office.

8. Contact Information and Redress

If you have questions regarding this Privacy Notice, wish to update your account records, or need to submit a formal privacy concern, please contact our administrative team directly:

The Utilities Board of the City of Tuskegee Physical Address:
204 W Lee St., Tuskegee, AL 36083 Telephone Number:
334-720-0700 Email Address: aabdullah@yourubt.com

2019 Annual Drinking Water Quality Report

Apr•2023

2019 Annual Drinking Water Quality Report

The Utilities Board of Tuskegee (aka-UBT) is a honored to present to you this year’s Annual Drinking W Quality Report! Designed to inform you of the quality of water and services we deliver to you every day, this report contains information on the results of the past year’s continual testing your water undergoes to insure your product is safe and of extremely high quality.

We want you to understand the investments made by UBT to continually improve the water treatment process and protect our water resources. The Mission Statement of the UBT Water Treatment Plant is to consistently provide a safe, clean, and palatable product (WATER) that is suitable for huma consumption. UBT’s Treatment Plant (WTP) is a 4 million-gallon per day facility that utilizes the Tallapoosa River as the raw water source. The Plant is located at 2323 Macon County Road 8 in Milstead. The raw water pumping station is located approximately one mile from the Treatment Plant. UBT has an updated Source Water Assessment Plan and is available at the Municipal Complex for review.

It provides information such as potential sources of possible contamination. UBT’s Treatment Plant collected samples for the EPA’s UCMR 4 Monitoring. This is when selected water systems collect samples for unregulated contaminants monitoring and reporting (UCMR) and the data is used to determine if any new contaminants will be added to the existing monitoring list; results from this monitoring is available for review at the Water Treatment Plant. UBT is committed to ensuring the quality of your water and our personnel work diligently to achieve the assurance of our commitment.

General Information

The sources of drinking water (both tap water and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity. Some people may be more vulnerable to contaminants in drinking water than the general population. People who are immuno-compromised, such as cancer patients undergoing chemotherapy, organ transplant recipients, HIV/AIDS positive or individuals with other immune system disorders, some elderly, and infants, can be particularly at risk from infections. Those at risk should seek advice about drinking water from the health care providers. EPA/CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the Safe Drinking Water Hotline (1-800-426-4791). Based on a study conducted by the ADEM with the approval of the EPA, a statewide waiver for the monitoring of Asbestos and Dioxin was issued. Thus, monitoring for these contaminants was not required.

UBT’s WTP adds chlorine to the water to kill bacteria; lime to produce a desirable water quality by raising the pH level to reduce corrosion and acidic conditions; fluoride to help in the reduction of cavities in teeth; potassium permanganate to oxidize iron, and aid in taste and odor control. Aluminum sulfate and a cationic polymer are used as coagulant aids, and ortho-phosphate is added to help control corrosion in the distribution system. I’m pleased to report that our drinking water is safe and meets federal and state requirements. If you have any questions about this report, or concerns about your water utility, please contact John Tate, at UBT’s Water Treatment Plant at 334-724-2125 or General Manager Gerald Long at 334-720-0712. We want our valued customers to be informed about their water utility and the service we provide. If you want to learn more, please attend our regularly scheduled meetings held on the 1st Tuesday of each month at 6:00 PM at the Utilities Board of the City of Tuskegee Municipal Complex located at 101 Fonville Street, Tuskegee, AL. The Tuskegee WTP routinely monitors for contaminants in your drinking water according to federal and state laws. The following tables are the results of our monitoring for the period of January 1st to December 31st, 2019. All drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that the water poses a health risk.
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Gerald Long
Managing Director

More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency a Drinking Water Hotline (800-426-4791).