Application Required – Each prospective customer desiring electric, water and/ or sanitary sewer service will be required to complete and sign a standard application form and/or contract before service is supplied. Each applicant is required to furnish the following information.

Renting/Leasing

Application for New Service (Provided by Customer Service or UBT website below).
Proof of Identification, such as a valid driver’s license and/or student ID.
Rental / Lease Verification- This is verification that permission has been granted by the property owner for the applicant to occupy the premises. This form must be filled out by landlord/ owner only and must be notarized. Any changed, modified and/or altered lease will not be accepted. (Forms can be provided by landlord, UBT customer service or UBT website).
Utility Deposit- UBT deposit is determined by a utility credit check based upon your utilities credit history, not your actual credit score. Utility credit check cannot be done over the phone. Customer can visit the office, send by email, or fax. Deposit must be paid by cash, debit/credit card or money order (Form provided by Customer Service or UBT website).
Student deposit amount is $300 plus a non-refundable Connection Fee of $35.00. Any student living outside of campus student housing must have a utility credit check done to determine deposit amount. Utility credit check cannot be performed over the phone. (Credit check is conducted by customer service or UBT website). Forms may be submitted by email, fax, or in person.

Home Owners/Property Managers:

Application for New Service (Provided by Customer Service or UBT website).
Proof of Identification, such as a valid driver’s license, or other valid government-issued document.
Proof of residence/ownership of the location such as property deed, property taxes and/or closing statement.
Inspection (Provided by City Inspector) for applicable customer only.
Utility Deposit- UBT deposit is determined by a utility credit check based upon your utilities credit history, not your actual credit score. Utility credit check cannot be done over the phone. Customer can visit the office, send by email, or fax. Deposit must be paid by cash, debit/credit card or money order (Form provided by Customer Service or UBT website).

Business/Commercial

Application for New Service (Provided by Customer Service or UBT website).
Proof of Identification such as a valid driver’s license and federal tax identification number.
Certificate of Occupancy of property and/or location.
Inspection (Provided by City Inspector) for applicable customer only.
Utility Deposit- Commercial deposits are determined by the usage for the location. Please contact prior to your arrival for exact deposit amount. Deposit must be paid by cash, debit/credit card, money order, certified check, and/or letter of credit from financial institution.

Connection Requirements & Scheduling

Electric and water service will be connected within 1-2 business days, Once applicant has completed all requirements and paid deposit.
Service connections are made during the normal business hours. If a customer requests that service be connected outside the normal business hours, additional fees may apply.

Billing & Payments

Fequently Asked Questions