Together We Shine!

COMMUNITY PARTNERS

NEWS CENTER

 

Rules for Drive-Thru and Cashier's Window: Effective July 1, 2015

 

Procedures for Utilities Drive-Thru

  • Must have current month bill statement (No Exception)
  • Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
  • Account numbers must be on all checks and money orders
  • Two transactions only in drive thru
  • No cellphones (End all conversations before approaching window)
  • No loud music ( All transactions need to be heard loud & clear)
  • No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
  • No wrapped coins accepted at drive-thru window or in carrier
  • No loose change over $1.00 amount at window or in carrier
  • Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

 

Procedures for Utilities Cashiers’ windows inside

  • Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
  • No cellphones (End all conversations before approaching window)
  • No wrapped coins accepted at window
  • No payment arrangements made or bill printout/account history at window (See Customer Service)
  • Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

 

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700/101 Fonville Street.

 

Contact Us

 

P. O Box 831050

101 Fonville Street

Tuskegee, AL 36083

Business Hours


8:00 a.m. - 4:30 p.m.

Monday through Friday

Customer Service


(334) 720-0730

(334) 720-0731

(334) 720-0733

Report Power Outages

 

(334) 720-0799

(334) 720-0700

UBT Board Meeting

 

1st Tuesday of each month at the Municipal Complex:

Work Session 4:30pm  - 5:00pm

Board of Directors Meeting 5:00pm