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Frequently Asked Questions

How do I apply for new service?

 

Application Required – Each prospective customer desiring electric, water and/ or sanitary sewer service will be required to complete and sign a standard application form and/or contract before service is supplied. Each applicant is required to furnish the following information.

 

Renting/Leasing

 

 

 Home Owners/Property Managers:

 

 

Business/Commercial

 

 

Connection Requirements & Scheduling

 

 

 

Click here to apply for new service online.

 

Download and Print Forms

Application for New Service

Rental / Lease Verification Form

Form for Credit Check

 

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What are the security deposit requirements?

 

The Utilities Board of Tuskegee requires that each application for utility service be accompanied by a security deposit.

 

Utility Deposit Requirements:

 

Utility Credit Check -is based upon your utilities credit history not your actual credit score. All or half of the deposit plus a $35 non- refundable Connection Fee must be paid prior to services being connected at any location.

 

 

Refunds/Transfer of Deposits

 

 

 

 

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How can I get services connected?

 

Connection Requirements & Scheduling

 

 

 

Click here to get connected with new services.

 

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When is my bill due?

 

 

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What are my bill payment options?

 

 

The Utilities Board of Tuskegee

P. O. Box 831050/101 Fonville Street

Tuskegee, Alabama 36083

 

UBT will not assume responsibility for the proper handling and posting of payments that are not accompanied by the appropriate account information. In addition, UBT will not assume responsibility for the loss of cash received in the mail or unattended depository facilities.

 

 

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What information do I need to pay my bill?

 

Payments made in person, by mail or in an unattended depository, must be accompanied by a bill stub, account number, or name and address in order to ensure proper handling and posting. UBT will not assume responsibility for the proper handling and posting of payments that are not accompanied with the appropriate account information. In addition, UBT will not assume responsibility for the loss of cash received in the mail or unattended depository facilities.

 

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Rules for Drive-Thru and Cashier's Window: Effective July 1, 2015

 

Procedures for Utilities Drive-Thru

 

Procedures for Utilities Cashiers’ windows inside

 

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700/101 Fonville Street.

 

 

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How can I get assistance with my bill?

 

UBT offers a Helping Hands program (Subject to funding) that is designed to help customers who are unable to pay their utility bills. Customers can donate to UBT’s Helping Hands program by adding a one-time or monthly contribution to their monthly utility bill. Please consider contributing to this worthwhile program. UBT also provides payment arrangements for customers who meet certain criteria, as follows (Not all inclusive)

For more information, contact UBT’s Customer Service Department online here, or call 334.720.0700.

 

Macon-Russell Community Action Agency, Inc. is the main source for utility assistance.

 

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How can I disconnect services?

 

 

 

 

All disconnections must be submitted in written form. Click here to download and print the Request for Disconnection form.

 

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How can I report utility theft?

 

Meter tampering and theft of utility services are illegal acts that not only result in increased costs for our honest customers, but also present potential safety hazards. At UBT, we investigate each incident and pursue action, including criminal prosecution, against anyone found to be tampering with a utility meter or stealing utility services. In order to assist in combating this problem, we have established a Tip-Line that customers can use to report inappropriate or suspicious activity related to utility services. If you have any information please call: 334-720-0778. All tips are anonymous and confidential.

 

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Contact Us

 

P. O Box 831050

101 Fonville Street

Tuskegee, AL 36083

Business Hours


8:00 a.m. - 4:30 p.m.

Monday through Friday

Customer Service


(334) 720-0730

(334) 720-0731

(334) 720-0733

Report Power Outages

 

(334) 720-0799

(334) 720-0700

UBT Board Meeting

 

1st Tuesday of each month at the Municipal Complex:

Work Session 4:30pm  - 5:00pm

Board of Directors Meeting 5:00pm